File Manager

Hackfut Security File Manager

Current Path: /home/haielekt/mail/haielektronik.id/changhong.shop/cur

home / haielekt / mail / haielektronik.id / changhong.shop / cur /

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Editing: 1760159905.M556685P847833.jkt14.dewaweb.com,S=49274,W=50134:2,Sa

Envelope-to: changhong.shop@haielektronik.id
Delivery-date: Sat, 11 Oct 2025 12:18:25 +0700
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=utf-8
Date: Sat, 11 Oct 2025 05:17:35 +0000 (UTC)
From: Tokopedia & TikTok Shop <sellersupport@shop-id.tokopedia.com>
Mime-Version: 1.0
Message-ID: <eda3c537-9ae8-43c4-81a6-1e1c0fe66fd5.sellersupport@shop-id.tokopedia.com>
Subject: [Panduan Kebijakan] Optimalkan Proses Purnajual
To: changhong.shop@haielektronik.id

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class=3D"ace-line heading-2 old-record-id-VoEEdaQfGo8mO3x2jTpl9SgWgxd"><div=
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data-docx-has-block-data=3D"false"data-lark-html-role=3D"root"
data-page-id=3D"VwQWdK2vooBjZjxVB6Xluj9Ugfc"><div=20
class=3D"old-record-id-QvOwd0GDZot4rfxACjFlQZ2ugSd"><strong>[Panduan Kebija=
kan]=20
</strong><strong>O</strong><strong>ptimalkan Proses Purnajual</strong></div=
>
</div></h2></div></div></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
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tical-align:top;width:100%">
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data-page-id=3D"KbjEds0Bmo0cWhxWs20l20XmgJd"><div=20
class=3D"ace-line ace-line old-record-id-VGrzdpBX2ouAWqxAmael0MiMgqh"><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
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font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1">Halo=C2=A0<span=20
style=3D'font-family:ProximaNova,Helvetica,Arial,sans-serif,"Segoe UI",Robo=
to,Oxygen,Ubuntu,Cantarell,"Fira Sans","Droid Sans","Helvetica Neue";font-s=
ize:14px;word-spacing:normal'>
Changhong Authorized Dealer</span><span style=3D"word-spacing:normal">,</sp=
an></p><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
font-kerning:auto;font-optical-sizing:auto;
font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1"><b><br></b></p><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
font-kerning:auto;font-optical-sizing:auto;
font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1"><b><br></b></p><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
font-kerning:auto;font-optical-sizing:auto;
font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1"></p><div data-docx-has-block-data=3D"false"data-lark-html-role=
=3D"root"
data-page-id=3D"WJBedb6bSo15WQxe41jlOwTogwh"><div=20
class=3D"ace-line ace-line old-record-id-EfrqdirC3o05bBxerv8lW5Xpgug"
style=3D"text-align:left"><div data-docx-has-block-data=3D"false"
data-lark-html-role=3D"root"data-page-id=3D"VwQWdK2vooBjZjxVB6Xluj9Ugfc"><d=
iv=20
class=3D"ace-line ace-line old-record-id-Vn16dpRRyosKqfxVISflqnM2gyg">
Demi efektivitas layanan bagi pembeli serta kelancaran proses purnajual, ka=
mi menghadirkan sejumlah pembaruan penting dalam sebulan terakhir.
</div><div=20
class=3D"ace-line ace-line old-record-id-WgKXd34zhoQtZAxzQtWlvq4PgLd"><br><=
/div>
<div class=3D"ace-line ace-line old-record-id-IycRdr4eEohzrYxXLbhl3Vw8ggj">
<strong>Apa yang baru?</strong></div><ul class=3D"list-bullet1"start=3D"1">=
<li=20
class=3D"ace-line ace-line old-record-id-YWp3dsf3IoVNYcxTEyflzrmCgrc"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcv10EX"
data-lark-is-custom=3D"true"tabindex=3D"-1"style=3D"text-decoration:underli=
ne"
target=3D"_blank"><font color=3D"#016bfd">
Alasan baru bagi pembeli untuk mengajukan Pengembalian Barang/Dana</font></=
a>
</strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-RO35d8ZtDoWIJTxTk9tls5SkgBh">
Membantu agar masalah bisa diidentifikasi dengan lebih cepat dan direspons =
dengan tepat. Tersedia opsi tambahan untuk=20
<strong>alasan di luar kesalahan penjual</strong>
 (jika berlaku) untuk meminimalkan dampak yang tidak semestinya terhadap me=
trik Anda.
</div><ul class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-M2G7dRnQxo65C7xK3hplFP0jgdd"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcvI3GZ"
data-lark-is-custom=3D"true"tabindex=3D"-1"style=3D"text-decoration:underli=
ne"
target=3D"_blank"><font color=3D"#016bfd">
Alasan yang lebih jelas terkait penolakan penjual</font></a></strong></li>
</ul><div class=3D"ace-line ace-line old-record-id-KcHtdDaMRoqosYxg4jFln5PG=
gYg">
Pilih alasan penolakan yang lebih sesuai dengan keluhan pembeli. Bukti yang=
 perlu disertakan kini diuraikan dengan jelas.
</div><ul class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-IrLFdU2MBo8ddDxPonUldjrQgze"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcvZ6I6"
data-lark-is-custom=3D"true"tabindex=3D"-1"style=3D"text-decoration:underli=
ne"
target=3D"_blank"><font color=3D"#016bfd">Alasan baru untuk banding</font><=
/a>
</strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-HPeddoLceokpAzxaqaelBM7ggUg">
Jika Anda menolak keputusan platform (termasuk disetujuinya pengembalian ba=
rang/dana), silakan ajukan banding dengan panduan bukti yang telah diperjel=
as.
</div><ul class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-MzUkdxN6koLq4PxwKp8lAih3gLc"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcvq9Kd"
data-lark-is-custom=3D"true"tabindex=3D"-1"style=3D"text-decoration:underli=
ne"
target=3D"_blank"><font color=3D"#016bfd">Panduan bukti yang disertai conto=
h
</font></a></strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-WGwXdfAu4o8h9nxBnQ7lYcVJgKf">
Ketika menolak permintaan atau mengajukan banding, ketahui bukti yang diang=
gap valid dengan mengacu pada contoh dalam artikel kebijakan.
</div><div=20
class=3D"ace-line ace-line old-record-id-GUv4dKtedodumFxpEq2l1B5BgNw"><br><=
/div>
</div></div></div></div></div></div></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"center"vertical-align=3D"middle"><table border=3D"0"cellpadding=3D=
"0"
cellspacing=3D"0"role=3D"presentation"
style=3D"border-collapse:separate;line-height:100%"><tbody><tr><td=20
style=3D"border:none;border-radius:0;cursor:auto;mso-padding-alt:8px 16px 8=
px 16px;text-align:center;background:#fe2c55"
align=3D"center"bgcolor=3D"#FE2C55"role=3D"presentation"valign=3D"middle"><=
a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcw7CMd"
style=3D"display:inline-block;background:#fe2c55;color:#fff;font-family:Pro=
ximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Roboto,Oxygen,Ubuntu,Cantare=
ll,'Fira Sans','Droid Sans','Helvetica Neue';font-size:
14px;font-weight:500;line-height:120%;margin:0;text-decoration:none;text-tr=
ansform:none;padding:8px 16px 8px 16px;mso-padding-alt:0;border-radius:0"
target=3D"_blank">
Klik di sini untuk membaca versi terbaru artikel Pengembalian Barang & Dana
</a></td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"center"><div=20
style=3D"font-family:ProximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Robo=
to,Oxygen,Ubuntu,Cantarell,'Fira Sans','Droid Sans','Helvetica Neue';font-s=
ize:14px;font-weight:400;line-height:1.2;text-align:
center;color:#000"><span style=3D"color:#000;text-align:left">
Pastikan kelancaran proses purnajual dengan membaca pedoman singkat berikut=
!
</span></div></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:0;word-break:break-word"align=3D"center"><tabl=
e=20
border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"border-collapse:collapse;border-spacing:0"><tbody><tr><td=20
style=3D"width:600px"><img height=3D"auto"
src=3D"https://p16-oec-sg.ibyteimg.com/tos-alisg-i-aphluv4xwc-sg/af8fa70464=
5c4ef0a6b0bf63ca0acfad~tplv-aphluv4xwc-origin-image.image"
style=3D"border:0;border-radius:0;display:block;outline:0;text-decoration:n=
one;height:auto;width:100%;font-size:13px"
width=3D"600"></td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"left"><div=20
style=3D"font-family:ProximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Robo=
to,Oxygen,Ubuntu,Cantarell,'Fira Sans','Droid Sans','Helvetica Neue';font-s=
ize:14px;font-weight:400;line-height:1.2;text-align:left;
color:#000"><div data-docx-has-block-data=3D"false"data-lark-html-role=3D"r=
oot"
data-page-id=3D"KbjEds0Bmo0cWhxWs20l20XmgJd"><div=20
class=3D"ace-line ace-line old-record-id-VqTRds21hop6vyxN33FlxLcrgvf"><div=20
data-docx-has-block-data=3D"false"data-lark-html-role=3D"root"
data-page-id=3D"WJBedb6bSo15WQxe41jlOwTogwh"><div=20
class=3D"ace-line ace-line old-record-id-NVmXduYcioHtxPxuR8DludykgTd"><b>
Kami menghargai dukungan dan kerja sama Anda yang terus menerus!</b></div>
</div><b></b></div><div=20
class=3D"ace-line ace-line old-record-id-FZAldtYfbovj3OxcSdulrka6gO5"><div=20
data-docx-has-block-data=3D"false"data-lark-html-role=3D"root"
data-page-id=3D"WJBedb6bSo15WQxe41jlOwTogwh"><div=20
class=3D"ace-line ace-line old-record-id-M5gddv5iiozp5Wxvbbel3X5zgug"><b>
Tim TikTok Shop by Tokopedia</b></div></div></div></div></div></td></tr>
</tbody></table></div></td></tr></tbody></tab=
le>
</div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 0 16px 0;word-break:break-word"align=3D"c=
enter">
<p=20
style=3D"border-top:solid 5px #5245e5;font-size:1px;margin:0 auto;width:100=
%">
</p>
</td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:0;word-break:break-word"align=3D"center"><tabl=
e=20
border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"border-collapse:collapse;border-spacing:0"><tbody><tr><td=20
style=3D"width:600px"><img height=3D"auto"
src=3D"https://p16-oec-sg.ibyteimg.com/tos-alisg-i-aphluv4xwc-sg/102d127df7=
4d451baa0d6192d0f5ef22~tplv-aphluv4xwc-origin-image.image"
style=3D"border:0;border-radius:0;display:block;outline:0;text-decoration:n=
one;height:auto;width:100%;font-size:13px"
width=3D"600"></td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:7px 7px 7px 7px;word-break:break-word"
align=3D"center"><div=20
style=3D"font-family:ProximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Robo=
to,Oxygen,Ubuntu,Cantarell,'Fira Sans','Droid Sans','Helvetica Neue';font-s=
ize:14px;font-weight:400;line-height:1.2;text-align:
center;color:#000"><div data-docx-has-block-data=3D"false"
data-lark-html-role=3D"root"data-page-id=3D"KbjEds0Bmo0cWhxWs20l20XmgJd"><h=
2=20
class=3D"ace-line heading-2 old-record-id-VoEEdaQfGo8mO3x2jTpl9SgWgxd"
style=3D"--hover-color:rgb(106,161,255);--selected-color:rgb(22,93,255)"><d=
iv=20
data-docx-has-block-data=3D"false"data-lark-html-role=3D"root"
data-page-id=3D"VwQWdK2vooBjZjxVB6Xluj9Ugfc"><div=20
class=3D"old-record-id-SWlldS0khombphxX6p5lWklygYc"><strong>
[Policy Guidance] Optimising your Aftersales Process</strong></div></div></=
h2>
</div></div></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"left"><div=20
style=3D"font-family:ProximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Robo=
to,Oxygen,Ubuntu,Cantarell,'Fira Sans','Droid Sans','Helvetica Neue';font-s=
ize:14px;font-weight:400;line-height:1.2;text-align:left;
color:#000"><div data-docx-has-block-data=3D"false"data-lark-html-role=3D"r=
oot"
data-page-id=3D"KbjEds0Bmo0cWhxWs20l20XmgJd"><div=20
class=3D"ace-line ace-line old-record-id-O8f4danJNoysvtxkNN6l3ybjgcc"><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
font-kerning:auto;font-optical-sizing:auto;
font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1">Dear=C2=A0<span=20
style=3D'font-family:ProximaNova,Helvetica,Arial,sans-serif,"Segoe UI",Robo=
to,Oxygen,Ubuntu,Cantarell,"Fira Sans","Droid Sans","Helvetica Neue";font-s=
ize:14px;word-spacing:normal'>
Changhong Authorized Dealer,</span></p><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
font-kerning:auto;font-optical-sizing:auto;
font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1"><b><br></b></p><p=20
style=3D'margin-top:0;margin-bottom:0;font-variant-numeric:normal;font-vari=
ant-east-asian:normal;font-variant-alternates:normal;font-size-adjust:none;=
font-kerning:auto;font-optical-sizing:auto;
font-feature-settings:normal;font-variation-settings:normal;font-variant-po=
sition:normal;font-variant-emoji:normal;font-stretch:normal;font-size:13px;=
line-height:normal;font-family:"Helvetica Neue"'
class=3D"p1"></p><div data-docx-has-block-data=3D"false"data-lark-html-role=
=3D"root"
data-page-id=3D"WJBedb6bSo15WQxe41jlOwTogwh"><div=20
class=3D"ace-line ace-line old-record-id-Qkgrda3aqoWmHBxOOE6lxtwNgJh"><div=20
data-docx-has-block-data=3D"false"data-lark-html-role=3D"root"
data-page-id=3D"VwQWdK2vooBjZjxVB6Xluj9Ugfc"><div=20
class=3D"ace-line ace-line old-record-id-PI0ddT3OOor1AexgosylH301gpb">
To ensure that you are able to serve your customers effectively, and for yo=
ur customers to have a smooth aftersales experience, we have implemented se=
veral exciting updates over the month.
</div><div=20
class=3D"ace-line ace-line old-record-id-A12kdusD4oazpnxzD9zlNrIsgOM"><br><=
/div>
<div class=3D"ace-line ace-line old-record-id-YjYedS50Eo3aHfxdC6ulMpDmgkh">
<strong>What's new?</strong></div><div=20
class=3D"ace-line ace-line old-record-id-Ihw4daXGgonIyWxK1rPl2z1Lg8f"><em=20
style=3D"background-color:#fff">
Note: Some features are being rolled out progressively and will be made ava=
ilable to you in the coming weeks.
</em></div><ul class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-CcHKdtlY7oO6CXxK6k6lAJN4g8g"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcwOFOf"
data-lark-is-custom=3D"true"tabindex=3D"-1"><font color=3D"#016bfd">
New customer Return/Refund reasons</font></a></strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-Q9i7dZM40oKPLCxyKqyljBmdgqb">
Helps you identify issues faster and respond appropriately. Additional=20
<strong>non-seller-fault reasons</strong>
 (where applicable) also reduce unnecessary impact on your metrics.</div><u=
l=20
class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-VSA6dytkGoCLFqxHXI9l6IiqgYf"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcwfIQC"
data-lark-is-custom=3D"true"tabindex=3D"-1"><font color=3D"#016bfd">
Clearer seller rejection reasons</font></a></strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-HzKYdkmRboC6rkxX3BYlFAEfgCf">
Choose precise rejection reasons aligned to the customer=E2=80=99s claim. E=
vidence requirements are now explicitly stated.
</div><ul class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-HTMHdQkeKo40ILxAbIslsPaQgnc"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcwwLSj"
data-lark-is-custom=3D"true"tabindex=3D"-1"style=3D"text-decoration:underli=
ne"><font
 color=3D"#016bfd">New appeal reasons</font></a></strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-Z6M8d4EzloiE2qxiNK0lwCu8glc">
If you disagree with a platform decision (including approved returns/refund=
s), you can submit an appeal with clearer evidence guidance.
</div><ul class=3D"list-bullet1"start=3D"1"><li=20
class=3D"ace-line ace-line old-record-id-YMPKdzPAro4lTcxRALGlB6n0gnb"
data-list=3D"bullet"><strong><a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcxDOUM"
data-lark-is-custom=3D"true"tabindex=3D"-1"><font color=3D"#016bfd">
Evidence guidance with examples</font></a></strong></li></ul><div=20
class=3D"ace-line ace-line old-record-id-BjamdnVmhoSrgBxRGJXlu4rOgqb">
See what qualifies as strong evidence - use the examples in the policy arti=
cle when rejecting a request or filing an appeal.
</div></div></div></div></div></div></div></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"center"vertical-align=3D"middle"><table border=3D"0"cellpadding=3D=
"0"
cellspacing=3D"0"role=3D"presentation"
style=3D"border-collapse:separate;line-height:100%"><tbody><tr><td=20
style=3D"border:none;border-radius:0;cursor:auto;mso-padding-alt:8px 16px 8=
px 16px;text-align:center;background:#fe2c55"
align=3D"center"bgcolor=3D"#FE2C55"role=3D"presentation"valign=3D"middle"><=
a=20
href=3D"https://m.tiktok.shop/s/AJGwUOcxURWt"
style=3D"display:inline-block;background:#fe2c55;color:#fff;font-family:Pro=
ximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Roboto,Oxygen,Ubuntu,Cantare=
ll,'Fira Sans','Droid Sans','Helvetica Neue';font-size:
14px;font-weight:500;line-height:120%;margin:0;text-decoration:none;text-tr=
ansform:none;padding:8px 16px 8px 16px;mso-padding-alt:0;border-radius:0"
target=3D"_blank">Click here to see our refreshed Returns & Refunds article=
</a>
</td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"center"><div=20
style=3D"font-family:ProximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Robo=
to,Oxygen,Ubuntu,Cantarell,'Fira Sans','Droid Sans','Helvetica Neue';font-s=
ize:14px;font-weight:400;line-height:1.2;text-align:
center;color:#000"><div data-docx-has-block-data=3D"false"
data-lark-html-role=3D"root"data-page-id=3D"VwQWdK2vooBjZjxVB6Xluj9Ugfc"><d=
iv=20
class=3D"ace-line ace-line old-record-id-VFxGdGw8yodvigxmSHWl2ltEgid">
Refer to this handy guide below to ensure a smooth aftersales process!</div=
>
</div></div></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:0;word-break:break-word"align=3D"center"><tabl=
e=20
border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"border-collapse:collapse;border-spacing:0"><tbody><tr><td=20
style=3D"width:600px"><img height=3D"auto"
src=3D"https://p16-oec-sg.ibyteimg.com/tos-alisg-i-aphluv4xwc-sg/54e7c6f349=
9e4256bff6b3f69a91bb93~tplv-aphluv4xwc-origin-image.image"
style=3D"border:0;border-radius:0;display:block;outline:0;text-decoration:n=
one;height:auto;width:100%;font-size:13px"
width=3D"600"></td></tr></tbody></table></td></tr></tbody></table></div>
</td></tr></tbody></table></div>
<div=20
class=3D"mj-column-per-100 mj-outlook-group-fix"
style=3D"font-size:0;text-align:left;direction:ltr;display:inline-block;ver=
tical-align:top;width:100%">
<table border=3D"0"cellpadding=3D"0"cellspacing=3D"0"role=3D"presentation"
style=3D"vertical-align:top"width=3D"100%"><tbody><tr><td=20
style=3D"font-size:0;padding:16px 16px 16px 16px;word-break:break-word"
align=3D"left"><div=20
style=3D"font-family:ProximaNova,Helvetica,Arial,sans-serif,'Segoe UI',Robo=
to,Oxygen,Ubuntu,Cantarell,'Fira Sans','Droid Sans','Helvetica Neue';font-s=
ize:14px;font-weight:400;line-height:1.2;text-align:left;
color:#000"><div data-docx-has-block-data=3D"false"data-lark-html-role=3D"r=
oot"
data-page-id=3D"KbjEds0Bmo0cWhxWs20l20XmgJd"><div=20
class=3D"ace-line ace-line old-record-id-WLEVdNgSEoO2uKxVGaZlb4IpgIg"><div=20
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